Payment and Delivery

1. Delivery Timeframes

Your order is processed and shipped within 1–3 business days, unless otherwise specified for a particular product.

• For payments made via bank transfer or card, the order is shipped after the funds are received in our bank account.
• In the case of bank transfer, the transfer of funds may take 1–3 business days, depending on the bank. After dispatch, you will receive delivery information.

2. Delivery Methods

Delivery is carried out via courier to:

• the address specified by you
• a courier office (if available as an option)

Important:

• Free delivery is offered for some products
• For others, a fee is charged, which is displayed at checkout

3. Pickup from Macoins Gold Office

You can collect your order in person from our office by prior appointment at: +359 846 5063; +359 882 270 699.

This is a convenient option if you want:

• faster receipt
• or to avoid delivery costs for products that do not include free shipping

4. Payment Methods

You can pay for your order via:

• cash on delivery
• bank transfer
• credit or debit card
• PayPal

All available methods are displayed at checkout.
*For some products, such as investment gold bars and coins, card and PayPal payments are not available.

5. Payment Data Verification

For transaction security:

• The payer’s name must match the customer’s name in the order
• The payment system details (bank, PayPal, card) must match the invoice/order details

In case of discrepancies, we reserve the right to refuse or hold the order until clarification.

6. Delivery Costs

The delivery cost is automatically displayed:

• after adding a product to the cart
• when proceeding to checkout

It depends on the selected products and the delivery region.

7. Inspection Upon Delivery

When receiving the shipment:

• Before accepting and signing for the delivery, you must ensure the packaging is not damaged or resealed.
• If there is visible damage, refuse the shipment.

This is an important condition for any subsequent claims.

8. Important Information for All Products Offered by Macoins Gold

Please note that all prices of our products are determined by:

• international gold and silver market prices
• and are updated in real time depending on market movements

Detailed information regarding returns and cancellations is available in our Return Policy.