Sell to us

How to Sell Your Gold and Silver to Macoins Gold?

Do you need cash? Selling your gold or silver is one of the easiest ways to turn your investment assets into cash. To do this, you need to find the most suitable opportunity and the best price.

Macoins Gold gives you the opportunity to sell your gold and silver. Why choose us? The simplified process and convenience are our two biggest advantages that you will surely appreciate.

Browse our catalog and find the product you want to sell. You can see its purchase price to the right of the product.

If you have any questions or are unsure about the price, contact us every working day between 09:00 and 18:00 at office@macoinsgold.com. Our Customer Service associates will discuss with you all the features of the selected product, its price, and will also help you if you have any other questions.

As a seller, you will be asked to send the gold or silver item you wish to sell to our receiving department.

Procedure for Precious Metals Buyback and Resale of Products Purchased from Macoins Gold

To request the buyback of a precious metal from us or to sell back a product purchased from us, you must first familiarize yourself with the process, as by creating the order, you agree to these terms.

1. After selecting the purity of the gold and the approximate weight, add the request to the cart.

2. In the cart, you will see the final amount you will receive according to the current price.

3. To complete the request, click “Proceed to Payment” and select payment by bank transfer.

4. It is recommended to create an account on the website, but you can also complete your order as a “guest”.

5. The delivery address is the address where the courier will come to collect the valuables.

After we receive your request, we will send you a buyback declaration to the email address provided by you. In it, you must fill in:

1. Your personal ID details.

2. The type of metal of your items (Gold or silver), if you know it.

3. The weight of your items – exact or approximate. If you do not know it, leave the field blank, and we will fill it in after completing the analysis.

4. Fill in the price per gram and the total value displayed on the screen after placing the order in our system. If you are unsure of the carat of the items, leave the field blank – we will fill it in after the analysis.

5. Fill in your bank account to which we will pay for the items sent by you. The account holder must be the same person entered in the seller information field. If the account holder and the seller listed in the sales document are different persons, the amount cannot be paid out, and we will contact you to provide correct information.

When the courier arrives, it is important to do the following:

The courier will bring a two-way insured shipment in which you will find:

1. A security bag (deba safe) in which to place your items. The small detachable part with the unique serial number of the security bag must be cut off and kept by you. This is your proof that you placed your items in this exact security bag with this unique number.

2. A transport envelope for sending the shipment back, in which you should place your items already sealed inside the security bag.

3. A paper copy of the form from the document already sent to you by email for the buyback of items from individuals. You may fill out this document on-site if you were unable to print the copy sent by us electronically.

The following must be placed in the transport envelope that will be sent back to us:

1. The sealed security bag.

2. The handwritten signed and completed sales document for selling items as an individual.

Rules for Sending the Item Related to Insurance Conditions

*Important! Before the transport envelope is sealed, the courier must take photos of the items that are already sealed inside the security bag. After the photos are taken, the transport envelope is also sealed.

This is important proof of the item sent by you, which will be used in the event of possible insurance claims related to the shipment.

**Important! Until arrival at our premises, the sent items remain your property, and the responsibility for their safe arrival at our address is yours.

The value for which the shipment is insured is equal to the amount you specified in our system after registering the request for the sale of items made of the respective precious metal. For example: if you have requested the sale of 5 grams of items made of 14-carat gold, which at the time of the request had a value of €74.52 per gram, then the insurance value of your shipment is equal to 5*74.51=€372.55.

In the event of an insurance incident (loss of shipment, partial and/or total destruction of the shipment), we will file a claim with the insurer, and after the claim is approved, we will pay you the funds paid to us. This process takes between 14 and 45 days after filing the claim.

***Important! If the rules for sending the items are not followed exactly (for example, if the courier did not take a photo of the items placed inside the security bag), there is a risk that the insurer may dispute the claim submitted by us on your behalf.

****Important! Until the items arrive at our address, responsibility for them lies entirely with the sender.

The cost of the courier service for shipping from your address to our address is entirely at our expense throughout the territory of Bulgaria.

The process is also shown in the video. Please open the following link: https://www.youtube.com/watch?v=qAmJ3acPcm4

After Receiving the Shipment at Our Premises

1. The shipment is opened in front of a camera by an authorised evaluator.

2. If the items match the description in the declaration, the amount is paid to the bank account provided by you.

3. In the event of any discrepancy, we will contact you for clarification before any action is taken. If you do not agree with our proposal, we will return the items to you, and the courier service will be at your expense.

By creating a buyback order for gold/silver, you agree to these terms and declare that you are familiar with them.

Example (Special Case)

It is important to note that the prices on our website are updated every 10 minutes according to the stock exchange quotations of precious metals, and the most accurate price will be displayed at the time of submitting the request. If at the present moment the price of 14-carat gold is €69.77/gr., and your item weighs 3.32 gr., then 3.32 gr × €69.77 = €231.64.

Since only whole numbers can be selected in the system as the quantity for sale, you may select 3 or 4 grams, and the exact weight (3.32 gr.) can be entered in the declaration that you will receive from the courier. The declaration must be completed, signed, and handed over to the courier.

After the item arrives at our premises and it is confirmed that it matches the description in the declaration, the amount will be paid to the bank account provided by you. In case discrepancies in the information are found, we will contact you additionally.

Are You Ready to Sell?

We are known for our clear rules regarding the buyback of precious metals. Selling your gold and silver to Macoins Gold is a very easy process that ends with receiving a fair price.

Are you ready to sell gold and silver? Or do you have additional questions? Contact our team to discuss all possibilities.