Return Policy of Macoins Gold (MDA Finance Ltd.)

1. General Provisions

This policy governs the terms and conditions for returning purchased gold and silver products via the website macoinsgold.com, operated by MDA Finance Ltd. (hereinafter referred to as Macoins Gold).

MDA Finance Ltd.
UIC: 121397047
Registered address: Sofia, 6 “Peyo K. Yavorov” Blvd., Floor 4, Office 8, Bulgaria

2. Right of Withdrawal (14 Days)

In accordance with EU legislation, every customer (consumer) has the right:

• to withdraw from a distance contract
• within 14 calendar days from the date of receiving the goods
• without providing a reason
• without paying any penalties

The customer must notify Macoins Gold with a clear statement (email or written notice) at:
info@macoinsgold.com

3. Exceptions to the Right of Withdrawal

According to Article 57 of the Consumer Protection Act (in accordance with Directive 2011/83/EU), the right of withdrawal does not apply to:

• goods whose price depends on fluctuations in the financial markets which cannot be controlled by the trader and which may occur within the withdrawal period

This includes:

• investment gold, silver, and precious metals whose prices change dynamically

In such cases, Macoins Gold reserves the right to refuse returns where the product price depends on international market quotations.

4. Conditions for Acceptable Returns

Where the right of withdrawal applies (e.g., for souvenir products or non-investment items):

• The product must be returned:
  • in its original condition
  • without signs of use
  • with intact packaging, certificates, and accompanying documents
• The customer is responsible for any reduction in value caused by improper handling

5. Return Procedure

5.1. Upon Delivery

• The customer must inspect the shipment in the presence of the courier
• In case of visible damage, a damage report must be issued

5.2. Returning the Product

• The goods must be sent back to an address specified by Macoins Gold
• Return costs are borne by the customer, except in cases of:
  • defective product
  • incorrectly fulfilled order

6. Refunds

Macoins Gold refunds all received payments:

• within 14 calendar days from receiving the withdrawal notice
• may withhold the refund until the goods are received or proof of return is provided

Refunds are made:

• via bank transfer to the customer’s account

A return protocol will be issued, which the customer receives via email, fills in their details, and returns to Macoins Gold either scanned by email or via courier to a physical address.

7. Refusal Upon Delivery

The customer has the right to refuse acceptance of the goods upon delivery when:

• the goods do not match the order
• there is damage to the product or packaging
• the price does not correspond to the agreed amount

8. Buyback Option for Products Sold by Macoins Gold

Each product listed on www.macoinsgold.com includes not only a selling price but also a “Sell to Us” price.

At this price, anyone can sell back to Macoins Gold a product manufactured by us, regardless of how much time has passed since purchase.

The “Sell to Us” price is updated in real time based on precious metals market rates.

Products not manufactured by Macoins Gold are also eligible for buyback under a separate detailed procedure.

Please review the buyback details on the following page: SELL TO US

9. Contact Information

Phone:
+359 2 846 5063
+359 882 270 699

Email:
info@macoinsgold.com
sales.bg@macoinsgold.com
sales.us@macoinsgold.us
sales.uk@macoinsgold.eu
sales.ro@macoinsgold.com
sales.gr@macoinsgold.com
sales.de@macoinsgold.com