Frequently Asked Questions (FAQ)
1. How can I place an order?
You can place an order directly through our online store by:
- selecting a product
- adding it to your cart
- following the steps to complete the order
You will receive an email confirmation after successful completion.
2. How long does delivery take?
Orders are processed and shipped within 1–3 business days.
If paying by bank transfer or card, shipment is made after the funds are received.
3. Is delivery free?
- Some products are eligible for free delivery
- For others, a fee applies, which is shown before completing the order
4. Can I collect my order in person?
Yes. We offer personal pickup by prior telephone arrangement from the Macoins Gold office.
5. What payment methods do you accept?
- cash on delivery
- bank transfer
- credit or debit card
- PayPal
6. Does the payer need to be the same person?
Yes. For security reasons:
- the payer’s details must match those in the order
- in case of mismatch, additional verification may be required
7. Can I return a purchased product?
It depends on the product type:
- Investment gold and silver are non-returnable, as their prices depend on international markets
- Other products may be returned within 14 days
Details can be found in our Return Policy.
8. What happens in case of a defect or order error?
We always accept returns in cases of:
- defective product
- damage during transport
- incorrectly fulfilled order
9. Why do prices change?
Prices of investment products are determined by:
- international precious metals markets
- current exchange quotations
Therefore, they may change dynamically.
10. Can I sell gold or silver to Macoins Gold?
Yes. We offer a “Sell to Us” option.
- You can sell back items purchased from us
- We also accept items not produced by Macoins Gold
Prices are updated in real time according to the market.
11. How is the buyback price determined?
The price is based on:
- current market quotations
- the type and weight of the metal
12. Is delivery secure?
Yes. All shipments are insured:
- Shipments to you are insured up to their full value
- Shipments to us (in case of selling) can also be insured
We work with reliable courier partners to ensure security.
13. Are payments secure?
Yes. Payments are processed through secure payment systems.
Macoins Gold does not have access to your bank card details.
14. Is my personal data protected?
Yes. We process personal data in accordance with GDPR and apply security measures.
Details can be found in the Privacy Policy.
15. Who can use the website?
The website is intended for individuals over 18 years old and legal entities.
16. How can I contact you?
info@macoinsgold.com
+359 2 846 5063
Our team is available to assist with questions about buying, selling, and investing in precious metals.